There is no doubt that the number of sites is growing wildly in recent years and thousands of companies are profiting from the provision of services over the Internet and e-commerce. Awareness of the need to provide channels of communication with the customer through the site is essential for success in the venture.

The Online Service ensures quality, ease and speed in serving customers, partners and suppliers. The relationship with the company shall be done in real time, allowing monitoring of all trading and post-sales. Using the tool businesses are now closed for a more clear and objective, increasing the sense of security when purchasing and customer satisfaction.

The chat system may be a central point of contact to receive requests and complaints from customers, answer questions in time to close the deal quickly solve problems with your account, maintain business contacts and many other applications.

Importantly, the possibility of transfer of care between operators for the department receives requests that are within his authority and give way to the process. Messages can be pre-recorded to facilitate contact and avoid wasting time typing the same phrases every time a new customer contacts. The record stores the dialogue and inclusive consultations allows anonymous chat, whose client was not identified.

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Key Features

• Speed: The communication is done via RTMP (Real Time Message Protocol) without the need of the "refresh" the page to check for new messages. Its operation is much faster and efficient than traditional chats.
• Security: Online Service System was developed to increase the level of security during the dialogue reducing the possibility of infection by viruses, worms and others.
  We have several procedures for physical and electronic security to protect data against loss and unauthorized access. Furthermore, the traffic message is done by sockets.
• Trust: Your client will be more secure in knowing who has a trained and ready to serve you, conveying confidence and seriousness through your site.

  The BraZip Technology is the market for 10 years providing products and services of high quality with reliability and seriousness.

• Customized Service: Any history of previous conversations is stored to allow searching the database of calls made, both in chat and in the Help Desk for a particular user, making contact with your company faster and faster and personnel. With this background it becomes easier to understand the needs and expectations of your customer.
• Appropriate tool for communication: The use of an appropriate software to communicate with customers rather than communicators popular show business seriously and professionally, and avoid conversations that are not consistent with the core business. Many companies today use MSN for this communication, ultimately leading to lost productivity of employees through contact with friends and relatives. The chat module has the same features as MSN, but acts as a private network of your company, making this communication more professional.
• Increased productivity: An operator can serve multiple clients simultaneously and even interact with other operators. The system allows you to configure so that each operator has a maximum number of simultaneous calls so as not to lose the quality of care.
• Increase Sales: With the Online Service your company increases sales and customer satisfaction by answering questions, solving problems, disseminating promotion, complementary products and services.
• Online Offline Button: Button flag placed on your site to warn visitors if the answering system is active (online) with operators available to attend. If the service your company is not 24 hours, outside office hours will signal offline button and your customer can leave a message which will be mailed to you.
• Search Filters: Filters allow searches of research on the history of calls made. Such searches can be chosen according to need for the operator.
• Targeting Attendance: The client can select the department that you want to get in touch with your company that will offer a faster, because the questions will be forwarded directly to the responsible department. It also allows the transfer of calls between operators.
• Custom Window Service: The service window can be customized with the standard adopted by your organization as a logo and colors, for example. During the service, and its mark will be visible in the memory of your customer for service excellence.
• Rapid pre-recorded messages: You can schedule automatic responses (greetings, responses, farewells, etc.) in order to make its service standard and orderly. How often do customers ask similar questions, messages are sent faster than if they were typed, thus avoiding errors and the use of abbreviations.
• Audible and visual warning: Whenever there is any request for assistance, the system emits audible and visual alerts to draw attention to both the operator and the client to initiate the appropriate interactions.
• Reports: The Online Service issues several reports that facilitate the control of calls per operator, department, date, client and others. His company is closely monitoring the performance of each clerk, making new hires, staff relocation and expansion of departments, if necessary.
• Queue: This feature facilitates and organizes the service requests made to your site. If the operator is making simultaneous calls and the number of customers waiting exceeds the capacity, the Online Service will order automatically queue and send customers to the operator in accordance with the termination of previous treatments.

The management of documents and information is paramount. So try to think: How much important information that is not found?

Who works with documents and emails certainly have had the unpleasant situation of looking and not find that information valuable, when they need it most.
Many companies do not have planning and organization, making your documents with outdated content. It's a delicate situation for companies with many employees, especially if they are scattered in different regions of Brazil.

Knowledge Management is a channel sharing, dissemination and distribution of business information between members of your team. It functions as a centralized information in the form of the tree of knowledge, which are included texts, documents, images, standardization, FAQs, etc.. Through the collaboration of several employees, the company can even raise the knowledge and intellectual capital of the organization. Excellent tool for companies involved with ISO recognition or certification process. With it, all the important information are provided with flexibility, according to internal company standards.
With greater management flexibility and a fast data transfer is possible that a high volume of content is updated.

It is worth adding that, with the agility of the tool, you can significantly reduce the mismatch of information through the immediate availability of content.

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Key Features

• Creating a knowledge base shared throughout the organization.
• Ease of adding content, classification of information and especially location of the data in context.
• Ease of content management because of the simple structure and standardized filing.
• Increased speed of access to information.
• Reduction of errors and problems caused by outdated files.
• Data recorded, organized, centralized and stored safely.
• Decreased response time to customers, partners, suppliers and other collaborators.
• Dissemination of standardized processes and procedures adopted by the company.
• Organization of dates and times of visits to clients, appointments, meetings, lectures, conferences, events ....
• Disclosure of courses, lectures and training to employees.
• Easy exchange of knowledge among all.

The Help Desk aims to organize the exchange of messages between the company and its customers, partners and suppliers. It is a communication tool that works 24 hours, 7 days a week. Even though there is an official online all the time to respond to messages, the client can create a ticket at any time.

Your company can improve customer contact because there is more control and precision in communication, because the Help Desk shows the exact day and hour that the client read the message sent. If it was a message sent by email, there would be this same accuracy. Not to mention problems with email providers, viruses, spam and others that prevent the message is received. Cutting costs with phone calls is very significant, since they are made only in the latter case (if the client does not read the message that was sent).

It is very common for clients to lose information and to make repeated requests for lack of personal control. The Help Desk allows the client to access the system and view all information exchanged with the company, without having to keep resubmitting requests. Like all its interactions with your company are always available, he will notice that these interactions is already the answer to your question. Therefore, he will be satisfied by the speed in obtaining the solution of your problem. So your company will save time and increase productivity because your employees do not need to answer the same question, and was free to perform other tasks.

Another key factor is that the Help Desk the company organizes visits through a history that automatically saves all calls made to customers in all matters and at any time.

The Help Desk can be accessed from any computer with an Internet connection, without the need for installing applications. It allows access to messages and control the full service anywhere, anytime. Need not necessarily be within the company. This brings us back to the home office, which is an attractive option for companies as it represents considerable cost savings (savings with employees and payroll taxes), improved quality (by reducing costs and time), optimization of activities at the same point , 24-hour service, among others.

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Key Features

• Reports and Statistics: Reports and statistics show the productivity of your business for operators, categories or departments. The analysis can be done to check for a period of seasonal sales or even to assess employees' performance and evaluate the need for human resources. Through the data collection is possible to identify problems and how often they occur, including time and ineffectiveness of the system operators. Thus, the statistical information in your company can be measured and studied for taking corrective and preventive actions in all areas.
• Security: The interactions made with your company are recorded and can be accessed at any time for consultation and confirmation of critical information.
  The solution is hosted in a data center in the U.S. for security of the database, if the monthly subscription. In addition, BraZip Technology uses several procedures for physical and electronic security to protect information against loss and unauthorized access.
• Standardization: Standardization of responses facilitates control of the quality of care and facilitates the training of new operators. There is an increased efficiency resulting from the reduction of variety of texts for the same subject. Until changes can be made quickly and accurately due to the rationalization of standards adopted in the Help Desk.
• Organization: Each ticket has a unique identification number so that any operator can continue the service immediately, it will have access to the entire history of the ticket and the customer. Moreover, as the tickets are stored and sorted, you can perform searches for keywords, transfer calls to other operators, to other departments and add the solution in the knowledge base (Knowledge Management).
• Knowledge Base: This feature works as a library of troubleshooting to expedite the closing of tickets, allowing the sharing of solutions to other operators and to standardize the responses of your company. The MySuite provides this tool in another module, Knowledge Management, which works seamlessly with the Helpdesk and the other modules.
• Costs: The cost reduction is one of the main advantages of this tool:
  - Your company and your customers save time and money by reducing phone calls;
  - Elimination of the maintenance cost since our company offers free technical support (via Help Desk);
  - Reduced prices;
  - The Help Desk is designed to fit any company size, so your payment terms are affordable even for small and micro enterprises.
  - A cost-effective solution is excellent.

HelpDesk x Use of e-mails

• Confirmation of receipt exact: Make sure that the information passed to the client reach its destination successfully. There are several problems that may prevent a mail is sent or received, as problems in your e-mail providers, problems in the provider of your client, filters misguided anti-spam and other. The Help Desk shows the precise day and time that your client has read the response of a ticket. Using e-mail your company loses an efficient follow-up reference in interactions with their customers.
• Zero SPAM: Do not receive more SPAM in your company. Unsolicited messages lead to an annual expenditure of about $ 10 billion for U.S. companies, according to the research institute Ferris Research. Of this total, 44% is consumed by IT infrastructure in an attempt to filter and delete spam, 39% comes from the loss of employee productivity and 17% is due to the increased use of technical support for solving problems caused by emails .
• Safety: Eliminate efficiently the vulnerability of your company to virus attacks, worms and other pests that often circulate among the emails. Even with antivirus and firewall, email will always be the gateway to damage, especially financial, caused by viruses.
• History: How to control all its interactions with your customer via email? Storing this information?

With all Help Desk contacts made are stored in a history providing access to all the old calls for a particular customer with a few clicks.
All information sent (questions, answers, records, support requests ...) is stored for future reference. At any time the user himself can review all interactions you did before.

Advantages for customers

• Speed: The Help Desk is designed to operate with the speed and the speed of your business needs. Tickets are sent directly to the responsible sectors, without intermediaries, reducing response time to your customer.
• Security: Your customer can open a ticket in Help Desk through an automatic identification made with a single login and password for access. This prevents third parties access to the information exchanged with their company.
• Interface: Attractive for ease of use and nice interface greatly reducing the possibility of resistance from customers.
• Satisfaction: The organization, professionalism, standardization and quality service will satisfy and delight their customers. Anytime you have the comfort to accompany the resolution of its tickets over the web and receive email messages that confirm the company's activities.
• Quality BraZip Technology: Technology BraZip been in business for 10 years providing products and services of high quality.
  We have a trained and ready to serve you, conveying confidence and seriously until after the sale.

The Internal Communicator is a chat instant messenger that allows an employee to communicate with each other in real time over the Internet.

Communication between members of a team working is a key management, networking and information in a transparent and direct, providing even more results.
You need to assess whether the means of communication used in business today are effective and are contributing to convey business objectives to employees.
With the internal communicator, employees increase professional contact with each other in real time, without displacement. You can talk to internal employees, head office and branches, employees who are traveling abroad or between company and suppliers. In addition it also generates an auditable history and ongoing conversation among employees.

Communicators popular as MSN, ICQ, Google Talk are not professional tools for contact and further increase the loss of user productivity, the result of conversations that do not suit the business environment.

The Home Office has also been an attractive option, especially for micro and small enterprises, since it represents considerable cost savings. Its expansion has changed the business environment and the job profile, from the outsourcing of services generated by new business models arising from the globalization of the economy.
The Internal Communicator is the perfect tool for business owners and entrepreneurs who use the home office because it allows the personnel of these companies maintain constant contact, even from a distance, without having high costs of phone calls.

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Key Features

• Improved Internal Communication: The communication of your company is not limited to chat to external customers. The employees themselves can maintain contact with each other in real time, without displacement. You can talk to the insiders, those who are traveling or between subsidiaries and suppliers.
• Appropriate tool for communication: The use of an appropriate software for internal communication instead of public communicators avoid conversations that are not consistent with the core business. Many companies today use MSN for this communication, ultimately leading to lost productivity of employees through contact with friends and relatives. The chat module has the same features as MSN, but acts as a private network of your company.
• Security: The Internal Communicator reduces the possibility of infection by viruses, worms and other works as a communicator because of his private company without external attacks.
• Continuous contact: The contact among employees is ongoing. Even those on the supplier, a customer, or even taking care of business abroad can access the Internal Communicator of your business enterprise and resolve issues remotely.
• Meeting Room: Create meeting and talk to several people in the company at the same time, by the time you need, anywhere in the world and keeping record of everything that is spoken.

Delegate is accurate, but only works when the right job goes to the right person. The essence of delegation in practice is far from incorporating the conditions for such transfer. It is very likely that you have never stopped to think about the actual losses of the companies associated with failures of delegation, namely errors of choice and engagement of talent to the challenges.

Errors delegation are, first of all failures in resource management. So avoid them should be a concern of management attention. What determines the importance of what is delegated is not the quantity or complexity of what is delegated, but the business value of what is delegated.

The deadline for implementation is another factor that should be closely monitored so that the activity is performed correctly and on time.

The Task Manager helps managers that delegation, monitoring, control and execution of tasks. In addition to the managers, the employees themselves may delegate activities to other colleagues or even themselves, functioning as a reminder of various commitments.

The delegation of tasks (pending control) can be followed anywhere, anytime. Eliminates the need to physically be in the company to check tasks.

The tasks of day-to-day are organized in a simplified manner and each employee program priority levels, deadlines for completion and specific dates for completion of certain tasks.

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Key Features

• Appointment scheduling various meetings, events, conferences, lectures, visits to customers and suppliers, among others, that can be programmed to awaken.
• Organization simplified the tasks of everyday life.
• Registration tasks, deadlines for implementation, reporting.
• Priority levels to perform certain activities.
• Control of disputes with tracking delegated tasks. Ideal for supervisors.

This module aims to meet the demand for internal communication between departments, sectors and company employees.

Can be used both for internal IT support and for the processing of other information that require registration, monitoring and control.

With this tool, all pending there could be closely monitored, facilitating the control, management and tracking needs.

Key Features

• Organization of domestic demand for communication with management, control and tracking of communication.
• History of all contacts made between all company employees.
• Monitoring the progress of requests through warnings and alerts.
• Security access messages.
• Reports and statistics requests.

Nosso módulo Fórum foi criado para atender solicitações de muitos clientes. Estes clientes desejavam um local onde uma tarefa ou projeto poderiam ser discutidos entre um grupo selecionado de colaboradores sem a necessidade de marcar reuniões ou mesmo deslocar os trabalhadores como parte da atividade.

Este módulo possui espaço para os membros interagirem por meio de uma série de envios e respostas que permitem anexar um ou mais arquivos. Usuários autorizados podem criar ou editar topicos com o fórum e selecionar o usuário que será permitido fazer parte do tópico.

Muitos fóruns exigem que o membro visite e cheque as novas postagens de forma regular, no entanto nosso fórum de discussão imediatamente notifica todos os indivíduos envolvidos no tópico quando há uma atualização.

Além de todas estas vantagens, a estrutura modular do nosso software oferece a sua empresa a liberdade de escolher, e pagar somente o necessário. Todos os nossos módulos são baseados na web e de simples atualização e manutenção. Outros módulos do mySuite podem ser adicionados ou removidos em qualquer tempo para atender suas necessidades.

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Key Features

• As mensagens são arquivadas e centralizadas em banco de dados integrado.
• Users are notified instantly after the updates on topics of interest.
• Multiple files can be attached in topics.
• Keywords can be added in the topics to facilitate searches.
• Time between messages allows for reflection on the topic.
• New users have additional time to read and write their responses.
• All users who are part of a topic can give their opinion.
• The interaction enhances learning and builds relationships.
• The answers to the questions can be viewed and discussed by all.
• The discussion forum is a less formal and potentially richer than face to face.
• The procedures are more transparent to everyone.
• The interface is web based and accessible from any computer with internet connection.
• No need to reorganize its infrastructure.
• The data is stored in a high security data center.
• You do not have to worry about security holes, worms and other commitments vírus.Agendamento various meetings, events, conferences, lectures, visits to customers and suppliers, among others, that can be programmed to awaken.

Make your business more efficiently with MySuite

Brazil loses a year, billions of dollars due to the decrease in productivity and efficiency, is within a private company or government offices, loss of productivity is evident. But where a company ceases to be efficient? It is a difficult and complex question to answer because every organization, every branch of business, has its peculiarities, but overall the biggest problem for a company is communication. That is, the lack of integrated communication is a major impediment to increased productivity.

Thinking about Insite Technology has partnered with BraZip to offer a complete communications solution, called MySuite. With it you can make communication and information management, having Live Chat, Communicator Internal Wall between employees (visualize the their messages from anywhere), Knowledge Management, Central ticket's (the same as you talk with Quickfast) Task Manager, Claims and forum discussions.

You may be wondering, does my business need it all or part of it?

We can say yes and not depend on the size of your company. To demonstrate the importance of a management tool of communication, such as MySuite, see if you've passed the following situations:

You control 1 and resolve everything by e-mail? This is the best solution or is there something more efficient?

2 You want to send messages to a whole departamente or any company quickly and easily? It also wants the messages remain archived for future reference? Remember that scrapbook is different from e-mail, or send a message it takes 1/4 the time of sending an e-mail.

3 You write messages on paper and puts up its employee (employee)? Or forgets to give the message to him?

4 Do you want to discuss an issue with your team, but email is a copy of the "copy to print" creating a big mess?

5 Do you have tasks that need to be performed and can not be forgotten? These tasks were on the computer of an employee who is gone and no one "gave" Following the service?

6 You create an working procedure and it is not followed? As an example take a call or send an e-mail?

7 The employees always ask the same questions and you always give the same answers? This is especially true when there is exchange of staff.

8 You need to share files or tables with your internal and external?

9 How you meet those customer who want to "take" a course to reach your site? Only by phone? or does it install MSN?

10 You have no history and no way to measure the quality / satisfaction of a service?

It is this personal reasons above are just a few issues of the day-to-day of a business, but there are more communication problems that can be reported. Right here on Insite technology with the deployment of MySuite, we are making enough efficiency in information management. An example is that before when contratávamos a new employee, we had to get going over the whole procedure in your department, or even a client-specific information. Now with this well-documented MySuite, all new employees are aware of all procedures of the department that the other employees already know, and best, if any change in work procedure, just change it so that all may be reported without the need to send an email to everyone and control whether or not the received email.

Finally, follow the link on our site MySuite, there has videos and a complete description of the tool, now go to:

Comments

Tired of "little paper" on the monitor placed on the table scraps or losing? Use the exchange of messages via MySuite with it you send messages to any user, or for a particular department of your company. Importantly, as MySuite is completely online, you can view their messages from anywhere.

Completely eliminate scraps of paper, and send / view messages from anywhere, including a user can view the message from the other (as it would go to the desk of his colleague), but you can also send a private message, so that only the recipient will see it.

Finally, the messages can be archived, allowing future reference in case of audit.

Images of the screen messages

Overview MySuite

Attendance reports

With values ​​from R $ 20.00, the MySuite is easily accessible, but as the values ​​undergoes variations according to the number of users, please put your details below so we can make a budget, and send you a proposal.

You need not be a customer of other products of Insite Technology to acquire MySuite, Insite Technology will take care of everything for you since the creation of the answer button until the installation on your site.

In relation to support, Insite Technology has a full support to deploy your MySuite.
We have a good documentation MySuite and support a specific department, technically
prepared to assist you in your deployment.

Our support is done via: Chat on-line , Help Desk , Phone and Skype.